Eclipse Expo A&B

Eclipse Expo A&B

"Taking Charge of Change"

Eclipse Expo A&B

The senior living industry faces major challenges but also historic opportunities in addressing the COVID-19 pandemic, workforce crisis, and accessing critical funding for provider relief and infrastructure needs. In this session, Maggie will discuss the impact of the COVID-19 pandemic on the industry, the severity of workforce challenges and the need to obtain federal and state relief. Maggie will not only discuss the most current information on these critical senior living challenges but also provide guidance on what the collective industry must do in order to preserve a model of care that provides seniors a true option to meet their needs and preferences.

Eclipse Expo A&B

Eclipse Expo A&B

Utah Department of Health - Licensing

Presentation will cover the current state of the merger to create the Department of Health and Human Services. Will also cover current trends for assisted living facilities relating to licensing and regulatory oversight.

Eclipse Expo A&B

Marketing - Constance Sablan - Room Stratus 5&6
“How to Communicate Effectively through Crisis.”

Operations - Tim McClure - Room - Stratus 7&9
Life Crisis

Administrative - Tory Wood - Room Meridian DH
"Rock Your Culture."

Nursing - Cassidee Davies, Kayla Straws, Autumn Wright - Meridian C
"Where to Start When you don’t know Where to Start.” Nursing Best Practice

Activities - Jessica Sappington - Meridian G
“Leading Live Exercise Classes To Improve Residents Overall Health.”

Eclipse Expo A&B

Presented By:

Eclipse Expo A&B

"Stories & Bricks"

Introduced by Scott Monson

Marketing - Reed Davis - Stratus 5&6
“Opening the Bottom of the Sales Funnel”

Operations - Dave Fox - Stratus 7&9
"The Scheduling Whisperer: A New Way to Approach Hiring and Scheduling"

Administrative - Mandy Hampton, Diane Macheers - Room Meridian DH
“Transparency with residents, staff and family during tough times(Covid)”

Nursing - Nina Ferrell - Meridian C
"Addressing Behavioral Health - Dealing with complex residents issues."

Activities - Cristi Gulbransen - Meridian G
Activities Panel

Eclipse Expo A&B

Eclipse Expo A&B

Room - Stratus 5&6

From negative customer reviews to ugly situations that threaten reputations and bottom lines, Constance will share her experience helping senior living clients communicate tough messages, avoid media traps and bad publicity, and the steps to take when disaster strikes.

Room - Stratus 5&6

“Using a Prospect-Centered Selling methodology, Sherpa promotes, tracks and measures behaviors proven to increase effectiveness in senior living sales. We help sales teams build meaningful, trusting connections with prospects that in turn generate more conversions with fewer leads. Sherpa Best Sales Performers achieved 1.4-2.6X sales compared to the average across all care types.”

Room - Stratus 7&9

I will present on the Department of Health's requirements for the maintenance and testing of fire related systems in the assisted living facilities.

Room - Stratus 7&9

NOTHING IS MORE STRESSFUL THAN OPEN SHIFTS ON A SCHEDULE! AM I RIGHT?

When my second care coordinator quit, due to the chaos of overseeing the CNA schedule, two thoughts came to my mind: 1. I don’t blame her at all, and 2. I’d better try this myself.

I was the Executive Director at the time but decided to take over the scheduling so I would know what it was like to take the last minute call offs, to feel the pit in your stomach when you have multiple open shifts, to handle all of the requests for time off, to hear things that make you say, “I can’t make this stuff up”, and on and on and on.

I learned firsthand that scheduling is crazy difficult, but………………. I also learned it can be done. However, here’s the thing – not everyone can do it.

Humble brag (but fully admit this didn’t occur during the recent Covid years) - during the 10 months as the scheduler, my care coordinator and nurse were never called in to cover a shift. Ok, maybe once! :)

I hope some of the principles I learned will be helpful. I look forward to our discussion!

Room- Meridian DH

Engaging staff at all times and how we have done it during COVID.

Room- Meridian DH

Join us to learn about how The Ridge Senior Living navigated and successfully pivoted and communicated during two COVID-19 separate outbreaks. We will discuss media, family, staff and resident communication and lessons learned. Learn how to be transparent, informed and proactive.

Room - Meridian C

Mindy Hill - Facilitating

Room - Meridian C

Room - Meridian G

Regular exercise has proven to improve all areas of health. This makes it a crucial part of any activity program. Learn how you can lead a live exercise class every day no matter your previous fitness experience (or even lack thereof).

Room - Meridian G