10:00 AM - 10:50 AM
"The Foundation Principles for Developing a Highly Effective Sales Operation."
During this breakout we'll address the four major concepts that the industry has found elusive in the traditional approach to selling. Those include:1. The 1/3, 1/3, 1/3 principle which wi...
During this breakout we'll address the four major concepts that the industry has found elusive in the traditional approach to selling. Those include:
1. The 1/3, 1/3, 1/3 principle which will guide sales to those opportunities with a high probability of closing and to those with a low probability of closing.
2. The gold-standard of selling, that of 'date-driven' selling.
3. The primary metric that is most important in managing the sales process for senior providers.
4. Creating an accurate forecast that allows for effective management of the community's sales operations.
The participant will:
1. Understand the process of selling as applied to the senior housing industry;
2. Establish the common language of the sales process.
3. Define and implement the highest standard of sales performance – ‘date-driven selling’.
view more 11:00 AM - 11:50 AM
Scott Miller - Franklin Covey
1:00 PM - 1:50 PM
Working With Your LTC Ombudsman To Provide Quality Care
Join us as we learn about the Long Term Care Ombudsman, and how we can work together to provide the best quality of care for residents of Assisted Living Facilities. Hear what the top 5 conc...
Join us as we learn about the Long Term Care Ombudsman, and how we can work together to provide the best quality of care for residents of Assisted Living Facilities. Hear what the top 5 concerns residents had in 2019 and how to resolve them.
1) Understand the role of the Long Term Care Ombudsman Program (LTCOP), and how working with the LTCOP can help an assisted living facility perform above average.
2) Review the top 5 concerns/issues residents expressed, and ways to resolve them.
3 ) Discuss issues relating to discharge notices and the requirement to notify the LTCOP of every facility initiated discharge.
view more 2:00 PM - 2:50 PM
"Life Enrichment Adventures: Utah Edition."
Planning activities and outings for an assisted living can be challenging as there are many levels of abilities! Find out what outing adventures are available and how to tailor them to your ...
Planning activities and outings for an assisted living can be challenging as there are many levels of abilities! Find out what outing adventures are available and how to tailor them to your residents' capacities. And for your homebound residents, there are many ways to bring the outside world to them!
1. Learn of different outings and sight visits for your residents, and how they can be tailored to patients with different abilities
2. Find ways to bring the outside world and cultural activities inside to your home bound and lower functioning residents.
3. Tailor these resources to your community's culture and life enrichment needs.
view more 3:00 PM - 3:50 PM
"Building a Community Continuum of Care"
Representatives from home health, hospice and personal care will share lessons learned about the continuum of care during the COVID-19 pandemic, present collaborative efforts that have been ...
Representatives from home health, hospice and personal care will share lessons learned about the continuum of care during the COVID-19 pandemic, present collaborative efforts that have been made with assisted living stakeholders and other groups, and discuss thoughts on how our industries can continue and work together to address the ongoing and future needs of residents and facilities.
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